No commission on Marketplace sales and no Vault fees during Beta! Thunder registration is free, so take advantage!
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Questions Frequent questions

General Questions

How does my vault work ?
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All the cards you send, sell and buy on Thunder are accessible at any time from your personal Vault. This free and secure vault tracks the cards you own in real time. You can monitor the status of your cards, edit a running sale, or list new cards directly from your Vault!

How do I get my cards delivered ?
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Getting your cards delivered is easy! Go directly to your Vault, select the cards you want to have delivered and confirm your selection. All you have to do is validate and finalize the order and you're done!

Is the Thunder Vault service free ?
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Yes, simply complete your registration on our site to benefit from Thunder Vault. This free service centralizes all the cards in your collection, secures your purchases and facilitates your sales. Thunder Vault is the ideal tool to accompany you in the daily management of your collection!

Thunder, how does it work ?
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Built by collectors, for collectors, Thunder is the first fully secure marketplace simplifying the purchase of trading cards. Thanks to our unique model and our technical expertise, we guarantee a reliable, transparent and risk-free purchasing environment. We are committed to building a platform that respects and values your cards and the universes they come from.

How does Thunder grading scale work ?
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Tired of wasting time checking the condition of the cards you buy? All of our cards are authenticated and graded according to a precise evaluation grid. Visit our dedicated Grading page to learn more about our grading criteria!

Are the cards sold on Thunder authentic ?
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Of course! All the cards you see on Thunder have been authenticated by our experts before they are listed for sale! No scams, no surprises, we certify the cards for you and even confirm their condition by giving each card an overall grade in a detailed review.

To learn more about our card authentication and evaluation process, visit our dedicated page by clicking here.

I want to buy new cards

Are the cards sold on Thunder authentic ?
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Of course! All the cards you see on Thunder have been authenticated by our experts before they are listed for sale! No scams, no surprises, we certify the cards for you and even confirm their condition by giving each card an overall grade in a detailed review.

To learn more about our card authentication and evaluation process, visit our dedicated page by clicking here.

Are the sellers reliable ?
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We are committed to making it easy for our users to access trusted stores and sellers on Thunder. In addition to systematically authenticating every card sent to us, we reinforce our users' security by confirming the identity of our sellers. It helps to know who you're dealing with!

Want to sell your cards? Or simply to discover our quick and easy selling process? Go to the dedicated section by clicking here to become a Thunder seller!

How do I check the condition of the card I purchase ?
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On Thunder, we assess the condition of each card when it is authenticated. You can find the grades we assign directly in the card ads, a quick and easy process that will save you a lot of time in your research.

How does Thunder grading scale work ?
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Tired of wasting time checking the condition of the cards you buy? All of our cards are authenticated and graded according to a precise evaluation grid. Visit our dedicated Grading page to learn more about our grading criteria!

I want to buy graded cards on Thunder, what should I do ?
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We accept and list graded cards for sale from all of the TCGs we host. You'll find graded cards in the same place as all the cards for sale on Thunder... visit our Marketplace!

To learn more about the TCGs supported on Thunder, we invite you to read our terms and conditions associated with the use of our Marketplace.

I want to buy sealed products, what should I do ?
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We accept and list sealed prodcuts (boosters, displays, etc.) for sale from all of the TCGs we host. You'll find graded cards in the same place as all the cards for sale on Thunder... visit our Marketplace!

To learn more about the TCGs supported on Thunder, we invite you to read our terms and conditions associated with the use of our Marketplace.

How does my vault work ?
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All the cards you send, sell and buy on Thunder are accessible at any time from your personal Vault. This free and secure vault tracks the cards you own in real time.
You can monitor the status of your cards, edit a running sale, or list new cards directly from your Vault!

How do I get my cards delivered ?
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Getting your cards delivered is easy! Go directly to your Vault, select the cards you want to have delivered and confirm your selection. All you have to do is validate and finalize the order and you're done!

I want to sell my cards

How can I sell my cards ?
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Selling your cards on Thunder is super easy and it's free! Go to the dedicated page to list the cards you want to sell! Once you've filled in your cards, all you have to do is prepare your shipment and send your cards to the address indicated!

What is the selling process ?
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The cards that our teams receive are systematically protected by sleeves. Our experts authenticate each card before it is listed for sale to guarantee its genuineness and condition. Once the card is certified, it is placed in a personal Vault Thunder and the sale offer is approved by our moderators.To learn more about our card authentication and evaluation process, visit the dedicated page.

Can I change the selling price or my offers ?
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You can edit your listings at any time! Go directly to your Vault Thunder!

Do you accept anything other than Pokemon cards ?
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Of course! Thunder makes it easy to sell cards from any TCG! Right now we accept Pokemon, Magic, Yu-Gi-Oh!, Dragon Ball Z, Naruto, One Piece, My Hero Academia and our latest addition Flesh & Blood! Our teams are working hard to add all the TCGs you like on Thunder, so don't hesitate to contact us if there is a missing TCG you would like to see on our platform!

Please note: for your information, we accept cards in FR, EN and JP, we do not yet support other languages, so cards in other languages will be systematically refused!

Do you accept anything other than loose cards ?
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For all supported TCGs (see previous question), we accept cards, graded cards and sealed products. Due to certain technical constraints, the conditions associated with graded cards and sealed products (boosters, displays) may change depending on the company, the collection and the language. We invite you to consult our GCUV for more information on the associated conditions.

Is it free to sell on Thunder ?
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Listing cards for sale on Thunder is free of charge, you don't pay for storage, order processing, authentication, or posting. By the way, our commissions are applied on top of the selling price you define. If you want to sell a card for 100 euros, you will receive 100 euros after the sale. We are committed to providing our sellers with quality support and invite you to consult our Terms and Conditions for more information on the associated conditions.

What happens if I sell a card ?
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You can monitor your sales and listings at any time from your Vault Thunder! When one of your cards is sold, you will receive an immediate alert and your earnings will be transferred to your account!

I want to join Whitelist Thunder, what should I do ?
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To facilitate the sale and simplify the process, Thunder sets up a Seller Whitelist listing reliable users. To be whitelisted, it's very simple ! Go here to make the request, our teams will come back to you as soon as possible after examining your file.

Please be aware that access to the whitelist is conditional on the completion of certain criteria. We invite you to consult our Terms of Use to check whether you can request to be whitelisted!

We inform our users that the Seller Whitelist will be available in the next few weeks.

I have changed my mind, can I withdraw my cards ?
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Thunder is committed to getting your cards authenticated and released for sale as quickly as possible. You may request a return of your cards at any time by filling out the appropriate form. We are happy to assist you and invite you to review our Terms and Conditions for more information on the associated conditions.

My cards do not sell, can I get them back ?
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We are working hard to optimize our authentication and evaluation processes to minimize the time from submission to final approval. All cards you secure in your Vault are your exclusive property, and you may withdraw them at any time, as outlined in our Vault Terms and Conditions.

Beta Disclaimer: Due to the current beta testing period, we encourage you not to remove your cards for at least 12 weeks without a sale. This delay helps us to improve our platform. We thank you for your patience and trust.

Help

I have a problem with an order, who should I contact ?
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Thunder is committed to providing all collectors with quality support throughout their use of the platform. If you have a question, a remark or a concern, we will be delighted to answer you and to help you. Fill in the contact form available on this page.